Reservation & Cancellation Policy FAQs
+ How do I cancel a booking?
Head over to "Login | Register" and sign-in to your account. Click the little icon on the right to select "My Classes", and you may proceed to cancel your classes accordingly. Credits will automatically be refunded to your account upon cancellation, provided it was done more than 7 hours prior to the class (early cancel window).
+ Is there a cancellation fee?
We do not charge a cancellation fee. However, if a class cancellation is performed less than 7 hours prior to the class (late cancel window), your credit will be forfeited.
If you are unable to cancel the class within the early cancel window, please still proceed to cancel the class in the online booking system. This will allow your spot to be available to others.
+ What happens if I don’t turn up?
If you have a monthly package with us, your credit will be forfeited. For members with unlimited packages, a No Show fee of RM20 will be charged if you do not turn up for a booked class. This fee will be charged to the credit card saved in your account.
+ What if it is an emergency?
We understand that life happens. Do give us a medical certificate or a photo evidence in order for us to refund your credit.
+ I have an active Unlimited Package with Nafas Yoga. Am I able to freeze my package for a duration of time that I'm away for certain reasons?
Absolutely. We are able to freeze your Unlimited Packages for reasons such as work travel, long holidays, maternity and medical leave. Simply drop in to our studio or give us a call and we can help sort it out for you :)